Dnata Singapore Ptd Ltd (Dnata) is a
member of the Emirates Group, providing
ground, passenger and cargo
handling services handling services
to over 100 airlines at Changi Airport,
Dnata’s workers provide a dynamic
range of services, moving within and
between sites on a daily basis.
Communication is therefore vital to the
the company’s success.
Why was a change required?
Lack of a single integrated device – Staff carried multiple devices, e.g.
mobile phone, walkie talkie, torch, clipboard.
This put a strain on employees
working under tight conditions, e.g.
aircraft bellies, departures hold rooms.delayed reporting of incidents – when an incident occurs, e.g. equipment
breakdowns or damages, operations
personnel need to be able to instantly
capture and broadcast the issue to
control rooms – previously there were
delays in this communication which
resulted in longer resolution times.intra/inter-group communications – staff need to target communication in
depending on the situation e.g. one-toone,
one-to-many, or between groups.
Responding to the challenges
Dnata Singapore switched to RugGear
devices, including the RG310, RG730
and RG740 models, all of which which
incorporate Push-to-talk (“PTT”) technology,
which uses 3G/4G and Wi-Fi
networks for fast, clear, real time
Dnata employees are now able to
complete multiple functions, such as
management or order dispatch, from a
single integrated device. Employees are
also also able to benefi t from their own
Operations App on the devices, which
allows employees to access fl ight info,
baggage info and their checklist
What impact has the device had?
By upgrading the devices used by the
workforce, Dnata has experienced
improved communication and productivity
in their workforce, as well as cost
savings from having one integrated
device with multiple functions.
Mr Jason Tan, Chief Operating Offi cer
of Ground & Cargo Services concluded:
”By merging PTT functionalities onto a
RugGear rugged smartphone, it has
served Dnata Singapore operational
command, control and communications’
needs over a single united
platform, ensuring cost eff ective and
effi cient operations handling. Instead
of carrying two or more devices, our
personnel now has one device to deal
with when out on air-side and command
centre have ‘visibility’ over their
theatre of operations, all leading to
improved productivity, cost savings
and increased efficiencies.”